![]() ![]() ![]() If onboard diagnostics and other troubleshooting have not identified the root cause, consider running the Quick Test or Full Scan at Dell personal computer Diagnostics. For information about how to run Diagnostics, and to determine the issue, see How to Run a Preboot Diagnostic Test on a Dell Computer. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. Search Dell | Search Microsoft | Search Google | Search Bingįor general information about types of error codes, see the Dell Knowledge Base article, Error Codes on Dell Commercial and Consumer products. ![]() Use the search engine of your choice to look for your specific issue as Microsoft has detailed information for each: Windows may display an error code that is associated with the shutdown, restart, lockup, or error. If you are unable to identify the issue by reverting recent changes or unplugging devices, you can troubleshoot using the steps that are listed below. If the mouse or keyboard is causing the lockup, go to the Dell Support Library page for Mouse, Keyboard, and Touchpad. Then plug wall power back into the computer and attempt to restart. Once this is completed, unplug the computer from the wall, remove the laptop battery (if applicable) and hold the power button down for approximately 15 seconds. The only devices that you should leave attached to your computer are your monitor, mouse, and keyboard, if the computer is a desktop. Small Media cradles (iPod, PDA, MP3 player, so forth).Try unplugging all devices from your computer, including: A piece of hardware may be causing the lockup. ![]()
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